5d ago

Business Process Analyst

Green Light PS Pty Ltd

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Base pay
$156,000
Work type
Full Time
Contract type
Contract
How this job matches you
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Pay guide
Market insights based on all Business Process Analyst jobs in Melbourne VIC
Base pay range
$156k
Market average
$158k
$158k
Market average
$93k
$250k+
Skills
BUSINESS ANALYSIS
ITIL
NETWORKING
PROJECT MANAGEMENT
SYSTEMS INTEGRATION

Full job description

Business Process Analyst

IT Service Desk Transformation Project / ITIL/ 3 Months +extensions

Green Light Australia is looking for an experienced Business Process Writer / Analyst to join our Melbourne team and provide business analysis services on a Service Desk transformation project. 

Some of your key responsibilities include:

  • Examine and analyse current system, business processes and customer behaviours.
  • Work with cross-functional teams to understand and document business process requirements.
  • Develop procedure, plan and other documentation for inclusion into a Procedure and Operational Manual.
  • Maintain metrics and methodologies to ensure best practice
  • Use project management tools
  • Work in multi-functional teams and contribute to the overall success of projects via physical / virtual meetings, online chat, documentation.

Experience

  • Must have bachelor’s degree in ICT/Engineering or equivalent.
  • Experience on transformation projects in Service Desk, Service Delivery or Service Management
  • 4+ year’s experience in business analysis, process writing or technical writing within IT Services / infrastructure environment
  • Uses ITIL and Agile methodologies and exposure to Quality Assurance process/procedures
  • Conversant in a wide-range of tech topics: Networking, Agile vs Waterfall, Transformation, Integration.
  • Highly developed interpersonal, influencing and negotiation skills with demonstrated experience in engaging key executive’s, stakeholders and customers to assess and propose effective customer focused ICT solutions.
     

Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.

Job details
Date posted
7 Apr 2021
Category
Information Technology
Occupation
Business/Systems Analysts
Base pay
$156,000
Contract type
Contract
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen / Permanent Resident

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